9. Can I accept credit card payment for services provided by my Psychological Assistant? If technically/legally it is your client, and if you supervise and are legally responsible for the actions of your psychological assistant, you can accept credit card payments for services rendered by your psychological assistant.to top

10. Is there a minimum use requirement? What if I don't submit any charges for several months? There is no minimum use requirement. It only costs $98.00 to have the option of being able to accept your client's credit card. If you don't use our service there are no additional fees. This is one of the benefits of becoming a member. to top

11.Can I accept a credit card that was issued in another country? Sorry, no. We use address verification (AVS) as an extra security measure. Unfortunately, the AVS has no way of verifying the validity of addresses outside of the USA, and a submitted charge would be denied. to top

12. How do I set my browser to manage cookies? You can set your browser preferences to either accept all cookies or alert you each time a cookie is offered.

• In Microsoft Internet Explorer 5: On the menu bar, click the Tools menu and select "Internet Options..." When the Internet Options screen opens, select the "Security" tab. Click the Custom Level button. Scroll down to the section marked "Cookies" and select the "Enable" option for both types of cookies listed. Click the OK button to close the Internet Options screen and return to the browser.
  
  
• In Microsoft Internet Explorer 4: On the menu bar, click the View menu and select "Internet Options..." When the Internet Options screen opens, select the "Advanced" tab. Scroll down to the yellow exclamation icon next to "Cookies" and select the "Always accept cookies" option. Click the OK button to close the Internet Options screen and return to the browser.
  
  
• In Netscape 6: Open the Edit menu and choose Preferences.
  Under the Advanced category, choose Cookies. (If not all options are visible in this category, click to expand the list.) 
  Click one of the radio buttons:
  Enable all cookies: Choose this to permit all web sites to set cookies on your computer and receive them back during subsequent visits. Note: If you choose this option, and later choose to reject all cookies, you may still have some older cookies stored on your computer (though no new ones will be set).
  Enable cookies for the originating web site only: Foreign cookies are not accepted or returned. Cookies received through email (when the message contains a web page) are treated as foreign cookies.
  Disable all cookies: Choose this to refuse all cookies.
  If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."
  
  
• In Netscape Communicator 4.x: On the menu bar, click the Edit menu and select "Preferences...". When the Preferences screen opens, click on the "Advanced" category and select the "Accept All Cookies" option in the box labeled Cookies. Click the OK button to close the Preferences screen and return to the browser.
  
  
• In Netscape Navigator 3.x: On the menu bar, click Options and select "Network Preferences". When the Network Preferences screen opens, click on the Protocols tab. In the box titled "Show an Alert Before", unclick the checkbox for "Accepting a Cookie" Click the OK button to close the Network Preferences screen and return to the browser.

13. Isn't patient confidentiality violated by using your service? No, use of our service is essentially the same process you would use if you had your own merchant account with a card terminal in your office. The charges get into the credit card processing system from our terminal instead of yours, and ProfessionalCharges will show on the person's credit card statement instead of your name. Nothing about counseling or psychotherapy will be on the person's credit card statement. On our end, the processing is automatic. You must also get the person's signed authorization before you submit any credit card charges.

14. Can I accept credit card payment for materials I produced or use to supplement  my services? Yes, we added this option after receiving several requests for it.

15. I am the Administrator of a Family and Community Counseling Agency. Services are provided by both licensed professionals, and interns and trainees working toward licensure. Can the Agency join and accept debit and credit card payments for the services provided by all our therapists?
Yes, your agency can join as a professional association and the services provided by all your therapists will be covered under the agency's membership. Your agency could also accept debit or credit card payments for any continuing education seminars it may provide.

16.I am having a problem with an error message that says, "This page cannot be displayed." What is going on? If you are getting the error message immediately when you request a page, something in your computer is likely the cause of the problem. Below I have listed some things you can do that might solve the problem. If the error message occurs after several seconds and your browser times out, the cause of the problem is likely on the Internet.

If the problem is on the Internet there is not much you can do. Try logging off the Internet and then logging on again using a different access number, or wait awhile and try getting the page later.

Unless you lost your connection or a server is down, you should be able to get the page by clicking on the refresh button, or by clicking on the back button and trying the page link again. This may happen if the Security settings in your browser are not set right for SSL. Follow the instructions on the error message or the help documentation in your computer to check your Security settings.

Third party cookie managers, pop-up ad stoppers, ISP connection optimizers, download managers, and other memory resident programs and browser plug-ins can cause the problem. Try turning them off and adjusting your computer's configuration so the miscellaneous programs only load into memory when you need them. If you are using any of the programs that are designed to work with your browser and the Internet, make sure you have the most current, up-to-date versions. Visit the support area of the maker's Website and look for the fixes or work-a-rounds for know issues.

Cookies that track your movement on the Internet, and other "spyware" can cause this problem. Lavasoft distributes a free multi spyware removal utility called Ad-aware that scans your memory, registry and hard drives for known spyware components and lets you remove them safely. Another free spyware removal  utility is Spybot Search & Destroy, use them both.

If you continue to get the error message, here are some other things you can do that will likely clear it up.

1. Microsoft frequently comes out with updates and new fixes. Make sure you have the latest fix by running the Windows Update feature.
2. Clear your cache and the temporary Internet files. You can do that by clicking on the Tools menu and selecting Internet Options. In the middle section of the window that pops up, click on Delete Files. Check the box for Delete all offline content, and click on OK.
3. If you still get the error message, select Internet Options again and in the lower section, click on Clear History and select yes from the small window that pops up. Then in the middle section of the Internet Options window click on Setting, and move the slider a notch or two to the right to increase the amount of  disk space to use.
4. If you still get the error message, delete the cookies stored on your system by selecting Delete Cookies in the Internet Options window.
5. If you still get the error message, select Internet Options again, then the Advanced tab and unselect “Show friendly HTTP error messages.” Also unselect “Do not save encrypted pages to disk” in the Security section.
6. If you are using Windows 98, run the repair tool for IE. From the Programs menu select Accessories, then System Tools, and then System Information.  From the Tools menu select Internet Explorer's Repair Tool and follow through with the repair. 
   If you are using Windows XP use the Internet Explorer Troubleshooter. You can find it by selecting Help and Support from the Start menu, clicking on Index on the Tool Bar, typing in Internet Explorer in the search window, and double clicking on troubleshooter. You can also repair Internet Explorer by going to the Control Panel, selecting the Add or Remove Programs, clicking on the Add/Remove Windows Components, removing Internet Explorer, and then adding Internet Explorer.
7. Here is another fix for advanced computer users. Don't use this fix unless you know what you are doing. If you still get the error message, look for copies of Wisock.dll, Winsock32.dll, Wsock.vxd and Wsock32.vxd that are not located in the Windows\System folder, and rename them with .tmp as the new file extension. If this fixes the problem but one of your Internet programs no longer works properly, check the Website of the malfunctioning program for an update or assistance.
8. If you are an advanced computer user, Microsoft has several other fixes in their knowledge base. Search on ”Troubleshooting Browsing Error Messages in Microsoft Internet Explorer.”

17. How do I setup my Website to accept credit card payments? Create a page for online payments, which will be an instruction page for your clients. We suggest wording similar to the following:

We use the secure payment processing services of ProfessionalCharges.com to handle our online Debit and Credit Card payments.

To Make an Online Payment:

• Click on the Make a Payment link below, and the payment form will open in a new window.

• Enter your name as it appears on your card.

• Insert my License Number xxxxxxxx in the space for the Provider's License Number.

• Complete the form and click on the Submit Payment button at the bottom.

• Print yourself a copy of the receipt that will appear on screen.

Make a Payment

The Make a Payment Link should be linked to our online payment page, which is https://www.professionalcharges.com/account/clcharge.php3 
Have our online payment page open in a new window, so that your client will remain on your website.

You will receive an e-mail notice every time an online payment is made, and it will be posted on your Recent Account Activity ledger.

For a working example visit www.conextra.com  

18.My Client's MasterCard is a Medical Expense Plan. It is to be used for medical expenses only. I verified the coverage for our service with the insurance company, but when I attempt to make a charge, it is denied. I called the company again about the denials and I was told the charges were denied because the Merchant Code was incorrect.  When you called to verify coverage for your services the insurance company entered your name in their data base. The charges were received by them coming from ProfessionalCharges.com, not your name. With these kind of plans, when you call to verify coverage for your services, tell them that you use a third party service to make your charges and give them our name.